Information is power, and the dissemination of information in modern business environments enables companies to more efficiently serve their customers. An ERP solution eliminates repetitive processes and greatly reduces the need to manually enter information. The system will also streamline business processes and make it easier and more efficient for companies to collect data, across all departments.
An ERP system facilitates collaboration across departments. Adding CRM functionality ensures all knowledge about a customer is stored in one place. Know you customer. Have access to quotations, orders, invoices etc., all integrated in one platform. Scanned invoices can be matched against purchase orders and incoming goods to speed up the procurement process. Add Service Management and you have all bases covered.
Modern ERP software systems are flexible, scalable and affordable. They are not a one-size-fits-all proposition but can be tailored to the unique needs of your business. Buy seats for the users who now need to use the system and add seats and features at will as your business grows. Pay monthly for a SaaS subscription and store all your data in a secure Cloud datacentre.
Should you wish to give your customers access to their own data, then add a Portal to your ERP system. Let them access their orders, invoices, shipping documents etc. online and take the heat of your Customer Servicedesk people. Wiring your Webshop onto your new CRM system is painless and ensures that online orders are efficiently handled. Stock replenishment works seamlessly. Modern ERP systems offer integration facilities for hooking up with external systems. Think here of systems for track-and-trace of goods, credit checking, debt collection etc.
And lastly an ERP system provides management with the reporting tools they have long been dreaming of. Integrated reporting across all aspects of the business presented in easily customised cockpits with as many KPI’s and charts as required, offers limitless business intelligence.
So what are you waiting for? Go for it!